Five-star service from mobility equipment firm saved our holiday

A couple, one of whom has motor neurone disease (MND), purchased a refurbished mobile hoist from the online mobility equipment company, Wuva, to facilitate continued travel. Upon arrival, the hoist was found to be damaged in transit and non-functional. The customer contacted Wuva out of hours via WhatsApp and received a prompt apology and assurance that an engineer would call shortly. This exemplary customer service from Wuva staff ensured the couple could continue planning their trips, highlighting the company's kindness and empathy.