Malaysia’s AI agent-powered messaging app Respond.io raises $62.5M, eyes acquisitions

Respond.io, a Malaysian startup, has successfully raised $62.5 million in funding. The company operates a messaging application powered by AI agents designed to manage large volumes of customer inquiries efficiently. A distinctive aspect of their business model is charging customers on a per-conversation basis rather than per-seat, which could offer a more scalable and cost-effective solution for businesses. This significant funding round will enable Respond.io to pursue acquisitions, indicating a strategic move towards expanding its market presence and capabilities. The investment underscores the growing interest and capital flow into AI-driven customer service solutions, particularly from the Southeast Asian startup ecosystem.